1. Definitions

In these terms and conditions “Cucina Catering” means Cucina Catering part of Ponti’s Group Limited, “the Client” means the person, firm or company making the booking; and “the Booking” means the function to be catered for by Cucina Catering; and “the Quotation” means Cucina Catering quotation of price based on the estimated number of persons who will attend the Booking.

2. Variations

These terms and conditions may only be varied in writing and signed by an authorised representative of Ponti’s Group Limited.

3. Confirmation

The Client must confirm all bookings in writing. The Client’s confirmation means the client has accepted these terms and conditions, and the quotation.

4. Deposit

For large orders and for functions that include staff a deposit of 50% excluding VAT is required to confirm the booking and secure the services of Cucina Catering.  Cucina Catering will notify the Client of the deposit required and the date(s) of payment.  If the deposit is not paid on the date(s) specified, Cucina Catering reserve the right to cancel the booking. 

5. Cancellation

Any cancellation of an event by the client must be notified to Cucina Catering in writing. In the event of such cancellation the following percentages of the quoted price will be payable by the customer to the Company:

For large functions (e.g. catering with hire and staff)
Cancellation within 7 days of the date booked for the event – 50% of the quoted price.
Cancellation within 3 days – 100% of the quoted price.
For regular orders (e.g. a delivered service)
Cancellation within 24 hours of the date booked for the event – 50% of the invoice price.
Cancellation on same day – 100% of invoice price.

6. Numbers

The Company requires a final number of guests for large functions at least 2 working days before an event. Unless otherwise agreed, such final numbers will be the minimum number invoiced for but numbers may be increased up to 24 hours before the event subject to availability of food, staff and equipment.

7. Menus

Cucina Catering reserve the right to substitute alternative food and drink if the items ordered cannot be obtained. Cucina Catering will, where applicable, discuss any such changes in advance with the Client and prices may be subject to revision.

8. Delivery

Free delivery to our catchment area:
W1, WC1, WC2, SE1, SW1, EC1, EC2, EC3, EC4, E1, E2, E3, N1, NW1

Delivery to the following postcodes is £20:
E5, E8, E3, SE11, SE17, SW3, SW7, SW8, W14, W2, W8, W9, W10, W11, NW3, NW5, NW8, N58, N7, N16

The above is based on deliveries between the hours of 7:00 to 16:00, Monday – Friday.

For delivery to outside these post codes and times please call for a quote.
 
You will need to provide a 60 minute window slot for your delivery.
We endeavour to meet all delivery deadlines however we cannot be held responsible for late deliveries when circumstances are beyond our control. We will communicate this in a timely and professional manner.

9. Collection

As far as possible the collection is done on the following working day after the date of delivery, unless a same day collection is requested. There is a £10.00 surcharge for same day collections. Client needs to ensure all plates etc are ready for collection in a central point. Any losses will be charged for. If a driver needs to return to collect missing items there is a £10 charge.
For large functions with staff, all equipment is collected on the day of the function.

10. Staff

When staff are calculated as a separate item, they are charged at a session rate (5 hour session), any extra hours worked are charged at the hourly rate. Additional hours incurred on a function will be charged after the event.

11. Taxi Fares

Taxi fares for staff will be charged for when an event ends after 11.30pm, or after the last means of scheduled public transport. For functions outside Central London staff travelling time will be charged at half the hourly rate both to and from the function.

12. Payment

For clients with credit facilities Cucina Catering invoices is/are due for payment within 14 days of the invoice date. A surcharge of 2% per calendar month on the balance outstanding will be added to all accounts not paid by the due date until paid.

For new clients we request payment for first order by BACS, credit card or cheque, thereafter an account would be set up if you are a corporate client and order on a regular basis. Cheques to be made payable to ‘Cucina Catering’. BACS to be paid at least 4 days prior to your order, cheques to be paid 30 days prior to you order and credit card can be paid the day before your order. We can also accept payment by credit card as security only, until the payment is received.

13. Third Party Arrangements

The Client agrees to accept the terms and conditions imposed by any sub contractor or venue booked on the clients behalf by Cucina Catering.

14. VAT

VAT at the current rate will be payable on all charges.

15. Complaint

Any complaint shall be made promptly and in any event must be received at the company’s office in writing addressed to the Managing Director , Mrs Jeannette Jackson not more than 3 days from the date of the event concerned. We cannot accept complaints after this time. We also have a feedback form on our web site.

16. Clients Obligations

The Client shall be responsible for arranging their own insurance to cover any potential loss due to theft, damage, cancellation or replacement of the event (however caused). The Client or their guests will not bring any food for consumption, on to or remove food or beverages from the venue at any time. The Client is responsible for all property used on the day. The Client will recompense Cucina Catering for any damage to or theft of property while it is in their care.

17. Loss or Damage

Cucina Catering will be under no liability for any loss, damage or injury to the Client’s property or the property of the Client’s guests or other persons for whom the Client is responsible, if such loss, damage, and injury is due to the act, neglect or default of the Client or the Client’s guests, staff or agents.

The Client will be responsible for and will indemnify Cucina Catering fully against all claims, costs, acts, damage or liability arising due to the act, neglect or default of the Client or of any person for whom the Client is responsible.

The client is wholly responsible for all equipment hired from the time of delivery until collection. The client should, in their own interest, ensure that all such equipment is insured. Any breakages, loss or damage will be charged to the client at full replacement cost.

18. Force Majeure

If due to war, strikes, industrial action short of a strike, lockouts, accidents, fire, blockades, import or export embargo, ice, obstruction, natural catastrophes, government intervention, national or local disaster, terrorism or other such events beyond Cucina Catering control, Cucina Catering is unable to perform its obligations to the Client, Cucina Catering will be under no liability to the Client for any loss or damage which may be incurred by the Client.

19. Governing Law

The contract which incorporates these terms and conditions shall be governed under English law and the parties submit to the exclusive jurisdiction of the English courts.

20. Confirmation

By placing your order the client confirms that they have read and understood the above terms and conditions and agree to abide by the same.

Written quotations are valid for 30 days from the date of quotation and may be subject to change following a site visit.

Please note our products may contain nuts or nut traces.